Endri Suwito, S.Kom

PT. Hotel KTM Indonesia (KTM Resort) · Batam

• Lead end-to-end IT department operations and strategic technology planning for hospitality and tourism business lines.
• Design, implement, and monitor IT infrastructure to ensure high availability and prevent downtime.
• Standardize IT workflows by developing and enforcing comprehensive SOPs across teams.
• Oversee system integrations, software development cycles, and troubleshooting of complex business applications.

PT. Bosnet Distribution Indonesia · Batam

• Configured and maintained enterprise routers, switches, and firewalls for the Palapa Ring Project (West, East, Central).
• Performed preventive maintenance on server power infrastructure: UPS, power racks, and rectifiers to sustain uptime.
• Maintained fiber optic links, SFP modules, and LAN cabling with daily/weekly/monthly monitoring via PRTG and Ping Infoview.

PT. Kinema Systrans Multimedia (Infinite Learning) · Batam

• Managed routing, switching, and IP allocation (DHCP/Static) for tenant workspaces and the digital innovation lab.
• Coordinated with ISPs to resolve connectivity bottlenecks and reduce latency.
• Led new infrastructure deployment projects: planning, vendor collaboration, documentation, plus CCTV & Face Recognition.

PT. BPR Satya Mitra Andalan · Batam

• Managed Core Banking System servers (Microsoft Dynamics CRM integrated with Power BI) for secure financial transactions.
• Built automated reports and Power BI dashboards to evaluate prospective borrower profiles in line with OJK regulations.
• Ensured hardware, software, and web hosting assets met compliance and cybersecurity standards.

PT. Mitra Integrasi Informatika (MII – Telkomsel) · Batam

• Delivered enterprise IT support and resolved complex incidents via Remedy ticketing across Batam, Tanjung Pinang, and Karimun.
• Ran large-scale PC OS imaging, software deployment, patch management, and inventory tracking with Microsoft SCCM.
• Managed LAN, WAN, VPN, wireless access points, and server rack installations alongside global technology vendors.

PT. Kurnia Bintang Sakti Pratama (KBSP) · Batam

• End-to-end troubleshooting, hardware/software maintenance, and on-site technology rollouts for transportation and logistics operations.
• Regular maintenance and repair of physical PABX systems or IP PBX servers, setting up extension numbers, configuring ring groups, and configuring incoming call flows.